” (Manibo, 1) It seems reasonable to deduce that the improved access to services resulting from more permeating penetration of e-portals will result in greater connectivity between the government and its publics.
With respect to the claim that this will also result in improved user statisfaction, Al-Fakhri et al. (2008) point out that at present, “Many of the Saudi government agencies have their own web sites; however, most are ineffective.” (p. 59) The Yesser (Yussr) program is aimed at improving the standards of effectiveness and usability reflected in such companion websites.
E-governing and accountability
The preferred method of research is a user-survey. The Likert Scale model of survey will be distributed through the email listserv of participating e-government websites requesting respondents to rate on a scale of 1 to 5 to what extent they agree or disagree with statements provided in the survey. These statements will primarily concern the nature of the experience of e-government portal usage, including consideration of user satisfaction; convenience; responsiveness; and comparative improvement over in-person government agency experiences. The survey will also be used to determine whether respondents feel that e-government services help to supplement existing government agencies.
This would be considered a semi-experimental quantitative study, where participating respondents would be interviewed as part of the exit process for any e-gov agency uses and would be given mail-in surveys when leaving physical government agencies or receiving mailed documents through government service agencies.
The latter of these groups would be considered the control group and would be given statements based on historical experiences using traditional government services. The former of these groups would be considered an experimental group and would be given statements based on current experiences with the evolving e-government framework.
It is anticipated that this would yield findings connecting user satisfaction to a higher level of convenience and governmental accountability as produced by e-government technology, both as a supplement to and improvement over traditional services.
The research proposed here is underscored by the expectation that findings will support the case for expansion of Saudi Arabias e-government programs. Moreover, it is anticipated that this expansion will produce improved user experiences and a greater sense of trust for government services.
Al-Fakhri, M.; Cropf, R.A.; Kelly, P. & Higgs, G. (2008). E-government in Saudi Arabia: Between Promise and Reality. International Journal of Electronic Government Research, 4(2), 59-85.
Alsheha, B.A. (2007). The e-government program of Saudi Arabia: Advantages and Challenges. King Fahd University of Petroleum and Minerals.