Management & Organizational Behavior Management

An analysis of the B-level factors show the greatest variation is in creating and giving effective presentations and the focus on self-control and personal growth. My manager has very high expectations for each of their direct reports, and this is illustrated in the differences of these B-level factors. An analysis of the B-Level factors is shown in Figure B. Consistent with feedback on the a-Level Factors Analysis, my manager sees me highly effective at planning and running meetings including follow-up. When I asked about this score, the response was given of my strengths at the core management functions of planning, organizing, leading and controlling.

Figure B: B-Level Factors Analysis

My remaining attributes were classified as C-Level and are shown in Figure C: C-Level Factors Analysis. My manager and I agree I excel at recruiting new employees and interviewing them, in addition to onboarding them. My manager however states that my judgment on advanced customer management strategies needs additional training, as I have just begun to take on these more complex tasks in my career.

Figure C: C-Level Factors Analysis Score / 10?

Self-assessment?

2nd view?

Importance (a/B/C)?

1 ?

Planning, prioritising and organising tasks and activities, time management, self and team.

6?

6?

A?

2 ?

Motivation and leadership of team and individual team members.

7?

4?

A?

3 ?

Communication skills, questioning and active listening, building trust, empathy and mutual understanding.

6?

4?

A?

4 ?

Performance appraisals planning, conducting, and follow-up, for team, and self.

8?

7?

B?

5 ?

One-to-one counselling, handling grievances, discipline, helping and enabling others with their challenges.

7?

5?

B?

6 ?

Training and developing others, coaching and mentoring, assessing training needs.

7?

7?

A?

7 ?

Delegation, identifying and agreeing tasks, measuring, follow-up, management by objectives (MBOs).

8?

7?

A?

8 ?

Effective use of it and equipment, esp. communication, planning and reporting systems.

9?

9?

A?

9 ?

Financial and commercial understanding (eg, budgets, profit & loss, cashflow, etc.) ?

9?

8?

A?

10 ?

Managing relationships, inter-department, peers, upwards, obtaining approval for projects, changes etc.

9?

9?

A?

11 ?

Planning and running meetings, effective follow-up.

9?

9?

B?

12 ?

Business writing, eg, letters, reports, plans, project plans.

10?

9?

B?

13 ?

Recruitment interviewing and selection, and effective induction of new people.

6?

6?

C?

14 ?

Administration; financial/performance reporting, monitoring, maintaining and.

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